The Redeye Complex

Monday, November 24, 2008
Quote to remember
“The plural of anecdote is not data,” jokes Les McKeown, author of Retaining Top Employees and a leading consultant on retention based in Boston.

Instead of asking for anecdotal stories from workers and cobbling together some sort of picture about what the company is doing right, it's better to ask specific questions and tabulate the results, he says.

From the Globe and Mail, Saturday, Nov 22, 2008.


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